A guest your whole group already knows.
Recognition usually stops at the property line. Wovenstack carries guest history and preference across every property in the group, so service is anticipatory rather than reactive — and consistent wherever the guest arrives.
By voice or text, in context.
Guests reach the concierge the way they already communicate — by voice or text. Because it is connected to the guest's data across the group, it knows who they are and delivers the relevant service in context, rather than starting from scratch every time.
One live model of every interaction.
Every guest interaction, and what happens around the property, is captured in one live model. That record is what keeps service consistent across stays and properties — and it becomes the operating picture for the people running the group.
One operating view across properties.
Because everything flows into one model, a general manager or the corporate office can see in real time what's happening at each property — monitor performance, spot recurring issues before they compound, and plan ahead for facility and maintenance needs. One concierge experience for the guest; one operating view for the operator. This is the same view that property operations runs on.
Recognise, serve, record.
- 01A guest reaches the concierge by voice or text — the way they already communicate.
- 02Connected to the guest's data across the group, it knows who they are and responds in context.
- 03It delivers or routes the relevant service — housekeeping for fresh towels, the kitchen for room service, engineering for a broken air-conditioner or a clogged bathroom, and so on — and records the interaction in one live model.
- 04That record keeps service consistent across stays and feeds the operating view GMs and corporate rely on.
Loyalty, CRM and stay history, unified.
Pulls loyalty, CRM and stay history into one model; surfaces the right context to staff and guests in the channels they already use; writes back and leaves your systems in place. See what we connect to.
Questions operators ask.
- How do guests interact with the concierge?
- By voice or text, in the channels they already use.
- Does it recognise returning guests across properties?
- Yes — guest history and preference travel across the group, not just one property.
- Does it replace my front-of-house team?
- No. It surfaces the right context to staff and handles routine requests, so people focus on service.
- Is guest data kept private?
- Access is scoped and least-privilege, interactions are logged and auditable, and data is handled in confidence — never shared or sold.
See it on your own guest data.
A scoped diagnostic at one property maps where your guest value and revenue signal are fragmented, and puts a number on the opportunity — with no changes to your systems.
Request a diagnostic